TERMS AND CONDITIONS 

GENAU PLAN

Version: [Date]

1. Scope
   These Terms and Conditions apply to all contracts for digital planning and visualization services between the Provider and its clients, in the version valid at the time the contract is concluded.

2. Provider and Contact
   The provider is [First name Last name], sole proprietor, [Address], [E-mail], hereinafter referred to as the Provider. Communication is generally handled in writing by e-mail unless expressly agreed otherwise.

3. Services
   Based on the materials provided by the Client, the Provider creates digital floor plans, 3D room models, room visualizations, and room animations in accordance with the packages described on the website, as well as individual services based on a written quote. The deliverables are visual representations for orientation purposes; they do not replace permit-ready execution, submission, or construction drawings, nor any specialist planning services.

4. Client Materials and Cooperation
   The Client provides the Provider with all information and materials required to perform the services in full, accurately, and in suitable quality, in particular plans, scans, photos, or sketches. The Client ensures that they are authorized to share and use these materials and that no third-party rights are infringed. Delays or additional effort resulting from incomplete, contradictory, or low-quality materials shall not be the Provider’s responsibility.

5. Inquiry, Quote, and Contract Formation
   Inquiries may be submitted via the inquiry form or by e-mail. After reviewing the materials, the Client receives a written quote stating scope, price, and an estimated delivery time. A contract is concluded once the Client confirms the quote in writing or the Provider confirms commencement in writing.

6. Prices
   Unless agreed otherwise in the quote, the package prices shown on the website apply. Add-on services, additional rooms, additional views, additional style variants, special requests, or special deadlines are quoted and charged separately based on effort. Unless expressly stated otherwise, all prices are in euros; any VAT legally due will be shown separately.

7. Payment Terms
   Payment is made, at the Client’s choice, by card, PayPal, or SEPA bank transfer against invoice, where offered. Unless otherwise agreed, work begins after written confirmation and receipt of payment. In case of late payment, the Provider is entitled to suspend performance until full payment has been received.

8. Turnaround Times and Deadlines
   Turnaround times are stated in business days and are non-binding guideline estimates unless a binding deadline is expressly confirmed in the quote. Work starts only once all required materials have been provided in full and payment has been received. Events beyond the Provider’s control may reasonably extend delivery times.

9. Scope, Room Count, and Package Logic
   Rooms are counted as living rooms, bedrooms, and comparable main rooms. The kitchen as well as bathroom and WC are shown in the plan but are not counted toward the room number where a package description refers to a room count. The specific scope, number of views, and included revision rounds are defined by the respective package description or the quote.

10. Revisions and Changes
    Revisions are provided according to the number of revision rounds included in the package or agreed in the quote. Revisions refer to adjustments within the agreed concept and the provided base materials. Material changes, late concept changes, additional variants, or additional views are treated as add-on services and are quoted separately based on effort.

11. Delivery and File Formats
    Delivery is provided digitally by e-mail or via a provided download link, including via a cloud service. Common output formats include, depending on the service, PDF, PNG, or JPG, and for animations a common video format. The Client is responsible for saving delivered files promptly; the Provider has no obligation to store files indefinitely.

12. Acceptance and Defect Notices
    The Client shall review the deliverables promptly upon receipt and notify the Provider in writing of any defects or deviations from the agreed scope. If no written notice is received within five business days, the service shall be deemed accepted, to the extent acceptance is applicable to the nature of the service. Statutory warranty rights remain unaffected.

13. Rights of Use
    Upon full payment, the Client receives a non-exclusive, non-transferable right to use the delivered results for the agreed purpose. Editing, sharing with third parties, or commercial reuse beyond the agreed purpose requires the Provider’s prior written consent. The Provider may use the work for portfolio/reference purposes unless the Client objects in writing and no legitimate confidentiality interests prevail.

14. Liability
    The Provider is liable only for intent and gross negligence. In cases of slight negligence, the Provider is liable only for breach of essential contractual obligations and only up to the amount of the typically foreseeable damage. To the extent permitted by law, liability is excluded for the accuracy of materials provided by the Client, for dimensional/area deviations resulting from unclear base materials, and for the technical feasibility or permitability of the deliverables.

15. Right of Withdrawal for Consumers
    If the Client is a consumer under applicable consumer protection law and the contract is concluded at a distance, the Client generally has a statutory right of withdrawal. If, at the consumer’s express request, the Provider begins performance before the withdrawal period expires, the consumer confirms that they may lose the right of withdrawal once the contract has been fully performed. The practical handling and statutory information will be provided as part of the order confirmation.

16. Data Protection
    Information on the processing of personal data is set out in the Privacy Policy. Where required for contract performance, the Provider processes the Client’s personal data in accordance with the Privacy Policy.

17. Final Provisions
    Austrian law applies, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods, where applicable. The place of performance is the Provider’s registered place of business. For business clients, the exclusive place of jurisdiction is the Provider’s registered place of business. If any provision of these Terms and Conditions is or becomes invalid, the validity of the remaining provisions remains unaffected.20